Payment Policy
This Payment Policy outlines how transactions are processed at Steps Serenity Shop and the measures we take to ensure your financial information remains secure.
1. Secure Checkout & Transparent Pricing
Payment is required in full at the time of purchase. All transactions are conducted in United States Dollars (USD $). Before finalizing your order, the checkout page will clearly display the total cost, which includes:
| Product Price | The cost of your selected items. |
|---|---|
| Shipping Fees | FREE over $35, or a flat rate of $3.99 for smaller orders. |
| No Hidden Fees | We do not charge restocking fees or surprise handling charges at checkout. |
2. Accepted Payment Methods
We provide a secure and seamless checkout experience through our primary payment partners. We accept the following methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, PayPal, Klarna, Afterpay.
3. Transaction Security (SSL Encryption)
Your security is our top priority:
| Encryption | Our website uses Secure Socket Layer (SSL) technology (look for the padlock icon in your browser address bar) to encrypt your data during transmission. |
|---|---|
| Data Privacy | Steps Serenity Shop does not store or have access to your full credit or debit card details. All financial information is handled directly by PCI-compliant secure servers. |
4. Order Confirmation
| Instant Receipt | You will receive an automated Order Confirmation Email containing your order number and transaction summary immediately after a successful payment. |
|---|---|
| Processing | Orders are processed within 1–2 business days (Mon–Fri) to ensure your order ships as quickly as possible. |
5. Contact Information
If you have any questions regarding your payment or a recent transaction, please contact us:
| Store Name | Steps Serenity Shop |
|---|---|
| Address | 1717 E Vista Way #115, Vista, CA 92084, United States |
| [email protected] | |
| Phone | (760) 936-3480 |