Shipping Policy
This Shipping Policy outlines how orders from Steps Serenity Shop are processed, shipped, and delivered.
1Shipping Territory & Costs
We currently ship exclusively within the United States. All prices are charged in United States Dollars (USD $).
| Free Standard Shipping | on orders over $35. |
|---|---|
| Flat Rate | a flat $3.99 Standard Shipping fee applies to orders under that threshold. |
| No Hidden Fees | the price shown at checkout is the final price. |
2Handling & Order Cut-Off Times
| Order Cut-Off | orders placed before 2:00 PM PT are processed the same business day. |
|---|---|
| Handling Time | 1–2 business days (Mon–Fri) from order confirmation to dispatch. |
| Processing Days | orders are processed Monday through Friday, excluding U.S. public holidays. |
3Transit Time & Delivery Estimates
| Transit Time | 3–7 business days (Mon–Fri) from dispatch to delivery. |
|---|---|
| Total Estimated Delivery | 4–9 business days from order placement, weekends and U.S. public holidays excluded. |
| Service Type | Standard Shipping only — we do not offer expedited or overnight options. |
4Tracking & Delivery Accuracy
Once your order ships, we email a shipping confirmation containing the carrier name, tracking number, and a link to monitor your delivery in real time. Allow 24–48 hours after dispatch for the first tracking scan to appear.
Please double-check your shipping address at checkout. Reshipment fees may apply if a parcel is returned to us due to an incorrect or incomplete address.
5Delivery Issues & Damages
| Damaged in Transit | report any damage within 24 hours of delivery by emailing [email protected] with photos of the item and its packaging. |
|---|---|
| Lost Packages | if tracking shows your order as delivered but you cannot locate it, check with neighbors and your local carrier first, then contact us so we can open a carrier investigation. |
| Resolution | confirmed damages and carrier losses are resolved with a replacement or full refund — see our Return & Refund Policy for full terms. |
6Contact & Business Information
If you have any questions about shipping or a recent order, please contact us:
| Store Name | Steps Serenity Shop |
|---|---|
| Address | 1717 E Vista Way #115, Vista, CA 92084, United States |
| [email protected] | |
| Phone | (760) 936-3480 |